Learning & Professional Development

How can we grow and develop staff at all levels of our organization?

For an orientation into this topic area, start by listening to this short (2 min) voiceover

Professional Development Strategy
INSIGHTS
  • Naming your organization's approach to professional development enables everyone in your organization to understand the opportunities available to them, and the role they play in their own development, and the development of others. Your organization's approach to professional development will shift and grow alongside your organization.
  • The “learning on the job” philosophy (also known as “70/20/10”) is a popular strategy within the network. The philosophy is based on the idea that most (about 70%) of development and learning opportunities occur daily, within an assigned job. The remaining 20% comes from feedback and guidance from managers and/or coaches and mentors, and 10% from courses or reading.
  • Providing opportunities for continuous learning and growth are a key way to retain high-performing staff, drive high employee satisfaction and engagement, and attract top talent. Your organization’s employee value proposition, and ongoing career conversations with top talent, should emphasise opportunities for learning and development.
TOP TIPS
  • Keep it simple! While it’s natural to want to to develop an all-encompassing, complex professional development program, small, simple experiments will allow you to remain agile and flexible, and be quick in responding to needs are they arise.
  • Build learning in. Building in learning loops and tracking key metrics will enable you to make data-driven adjustments and improvements to your learning and development program over time.
  • Don’t reinvent the wheel. Use partner resources on this page; connect with peers at other programs; speak with your regional Organizational Development Director; and look beyond the network to see what other organizations in your space offer, and adapt what you like for your program.
FAQs

Staff learning and development is important to me, but we don’t have a budget for it right now. Is there anything we can do?

Yes! Start by articulating your professional development philosophy. As noted in the insights above, many partners are using the 70/20/10 approach, which doesn’t require an additional budget. Start by bringing people together to draft the the key principles of your strategy, and generate a list of questions that will need to be answered in order to execute the strategy. For example, managers might ask “what is my role in developing my staff?” You might empower a working group to start answering some of the open questions and to drive alignment on what the 70%, 20%, and 10% look like in your organization.  You can work with your Teach For All PE lead to understand what conferences and other global learning opportunities are available to your staff this year, and generate a list of “10% options.

What if I don’t have anyone to run my professional development program?

Traditionally, someone from the Human Resources or Organizational Development staff might oversee a professional development program. However, many of our partners don’t have dedicated HR staff and have come up with alternative ways to “own” this work. Some partners ask interested staff to form a task force, and empower the group to own the design and implementation of a professional development strategy. Others partners have one or two staff members who are particularly interested in professional development and who are able to dedicate some of their capacity to owning the work. Other partners think about the ways their fellows' leadership development framework might overlap with staff professional development needs, and encourage staff to lead internal workshops.  Regardless of who owns the work, it’s important to set expectations about how much time and energy staff can dedicate outside their core responsibilities (example: 10% of someone’s time).

How much time does it take to develop and run a strong professional development program?

It depends on the size of your organization and the complexity of your development program. A simple strategy that focuses primarily on on-the-job-learning and asks staff to own their own learning might take 5-8 hours to develop and incorporate feedback and launch. If you are stretched for time, choose the simplest possible approach, and rely heavily on managers and coaches to help connect the dots for the on-the-job learning. You will want to reserve several hours each year to step back on the outcomes of the approach and to make adjustments. You should also factor in the training and upskilling you may need to provide for your managers and/or coaches, if your strategy relies on their participation.   

Leadership & Skills Development
INSIGHTS
  • Linking professional development planning to performance management, and aligning staff growth and development to the competency model, is an easy way to make sure your staff are learning and growing in the key areas they need to excel in their job, and to stretch for future promotions.
  • Offering standardized staff development opportunities linked to job role or level can help drive development. For example, some partners offer a Management skill-building course to all new managers. Other partners create special project workstreams that grow and develop team members’ competencies and prepare them for diverse leadership positions (also known as “stretch assignments”).
  • An individual professional development plan or set of goals can help focus a staff member’s development. A successful plan usually includes one or two areas for development (based on the organization's competency model), a set of actions the staff member will take, and the support they’ll need from others to realize their plan.
TOP TIPS
  • For insights on developing leadership at all levels of your organization, please visit this page: Enabling Staff Leadership Development
  • For insights on developing a competency model, and having career conversations, please visit this page: Performance Management
  • Keep it simple! Whether you are planning an ongoing management and leadership experience for your senior leadership team or designing a template for individual development plans, start small and build complexity as you learn what works and what doesn’t.
  • Managers play an important role by helping staff members to see how their daily work is contributing to their development, by creating space for reflection, and by advocating for the staff’s engagement with other teams for stretch assignments. However, an individual should ultimately be accountable for their own development.
FAQs

How do we decide what skills our people need?

Many organizations find success with using competency models. See our insights and resources here.

Should we deliver our own trainings, or look outside our organization?

If budget is a concern, you might think about ways to get the content you need without having to pay an external facilitator. Some examples include: surveying staff to see if they have the skills to offer a specific workshop; check the partner learning portal to see if there is content that you might be able to adapt; speak with your Organizational Development contact at Teach For All to see whether it makes sense for them to support you in facilitation. When using an external facilitator, it’s always best practice to meet with the facilitator ahead of time to help them fully understand your mission, context, and ways of working so that they can be sure to tailor the experience for you.

How do you build an individual professional development plan?

There is no one-size fits all approach when it comes to professional development plans. First, you’ll need to decide if it’s important that all staff have the same approach to professional development planning, or if each staff member fully owns their own development and therefore proposes their own approach.  Partners who choose a more standardized approach will share expectations via a meeting or written document, and offer a timeline for completion of the development plans. Regardless of what approach you choose, it’s important to name who is responsible for what actions, and to set up systems that enable routine progress checks.  To view sample development plans, see here.

How do we grow staff without the possibility of promotion?

While a clear promotion may not be possible given your organizational structure, it is still important to invest in staff's growth within their role, their personal leadership, and their professional skills.  Review our resource on Career Conversations, to explore the use of these regular check-ins for aligning on an employee's growth plans, even when a promotion isn't possible. 

Coaching & Mentorship
INSIGHTS
  • Effective coaching or mentorship can be an important component of a professional development strategy, particularly if most of your staff’s learning and development happens on the job (see 70/20/10 philosophy). Some partners choose to make coaching a key part of the manager’s role, while other programs source mentors from beyond their network of stakeholders.
  • When managers play a coaching role, there is an important distinction between coaching or mentoring and managing: a coach or mentor is not responsible for managing daily or team outcomes, but rather supporting the staff member in key skill, mindset, or competency development through guided conversation.  
  • Coaching and mentoring can be a particularly effective strategy for organizations that are seeking to improve their level of inclusivity, equity and diversity: staff members who come from a diverse background or are not part of the dominant culture benefit from coaching to advocate for their needs and connect them with growth opportunities, while staff members who are part of the dominant culture benefit from learning where there are gaps in the organization's culture and can use this knowledge to create changes that allow for a truly diverse and inclusive organization.
TOP TIPS
  • If coaching is culturally appropriate for your context and is a competency you would like to build in your managers or other roles, consider investing time to learn and practice during an off-site retreat, and/or dedicate regularly scheduled meeting spaces to swap successes and challenges. 
  • Think about potential coach/mentor from beyond your organization. Are there board members, school leaders, private supporters, or other stakeholders who may be interested in offering pro bono coaching or mentoring to your staff?
  • Speak with your Teach For All Organizational Development Director to see if there is someone within the network coaching database who could be a good fit for you or someone on your team.
FAQs

How can I find coaches or mentors for my staff?

You can start by asking your Organizational Development Director or Partner Engagement Director for the list of Teach For All coaches. If you’d prefer to have someone locally, you may try asking members of your Board if they are willing to coach or know someone who might be. Alternatively, there may be coaching organizations in your country that could link you with certified coaches.

What do I do if I don't have any money to offer coaches/mentors?

Many professional coaches offer pro bono or discounted rates for non-profit organizations, so it is worth asking if this is a possibility. In addition, Teach For All maintains a list of volunteer coaches--reach out to your Organizational Development specialist to learn more. 

What are the expectations for an external coach?

You will need to decide this together with the person you choose as your external coach. This Coaching Guidance provides some ideas about how to document an agreement. If you are working with a certified coach then it’s likely they will have their own guidance to share with you.

Do we still need managers in our organization if we've got great coaches?

Yes: coaches and managers play different roles. While both managers and coaches can support growth and leadership development, a manager is  often responsible for overseeing the structural and technical aspects of someone’s work (progress to goals; performance evaluations; vacation time, etc). But keep in mind that the best managers have excellent coaching skills.

Culture of Learning
INSIGHTS
  • To support staff learning and development, organizations should think about the culture, beliefs and structure that lead people to be comfortable taking risks, pursuing inquiry, and feeling part of a community of learning. An organizational culture that promotes immediate, open, and honest feedback -- up, down, and across -- can help people learn quickly on the job.
  • If there is an expectation that staff are learning and growing on the job, it’s up to organizational leaders and managers name the expectation and hold people accountable for their own development. Leadership should model the type of learning (including experimentation and failure) for their organization, and be open to frequently giving and receiving feedback at all levels of the organization.
  • Build in learning loops to track and measure the outcomes of your efforts to support your staff’s learning and development. Set goals, step-back on progress, collect feedback, and make adjustments to your approach, as you would for any function.  
TOP TIPS

To learn more about becoming a learning organization, see insights and resources here: Learning Systems & Culture

FAQs

What steps can I take to shift the culture of organization toward learning and development?

Start by discussing some of the questions in the Learning Organization Survey (linked above), or better yet, have all staff take the survey to see successes and opportunities for improvement within your organization. You may find it easiest to pick one of the three pillars of a learning organization to focus on, or to spread your energy across all 3 at the same time.

PARTNER SPOTLIGHT

Teach For India's Great Manager Track

As Teach for India completed their Phase 3 Strategic Plan , they also decided to reassess the way they offer skills and leadership development for their own staff. They began by interviewing staff to understand what makes a “great manager” at Teach for India. They then identified the pillars of great management, and designed “The Great Manager Track” to offer to their staff each year. The Great Manager Track is comprised of a prerequisite unit, which is self-guided, 12 week learning experience, followed by an in-person 3-day bootcamp, and then additional monthly sessions.  The first cohort began in 2018. You can see two documents that outline The Great Manager Track approach below, as well as a sample skills session. Read more about what it took to research, design, and implement this program here.

Related Resources
Teach For All Support
  • Access to Teach For All Coaching Database (Under construction; estimated completion in March)
  • Designing Professional Development Approach
  • Management Skills 101 Workshops
  • Support for launching a local Management & Leadership Fellowship
Collaborate

If you’d like to engage with the Organizational Development team or other network colleagues about Human Resources and Talent Management, please reach out! Use the form below to share stories & examples from your organization, share a comment, or ask a question.